HOW IT'S MADE
How are your candles created?
Each candle is made in small batches and is hand poured. Like all things handmade each candle is different and variations may occur.
What are your candles made out of?
We use coconut soy wax, which is a vegan blend of both coconut, natural soy, and a tiny amount of refined food-grade paraffin wax. Our wax blend is toxin free, gluten free, paraben free, and phthalate free.
What is soy wax?
Soy wax is a vegetable wax from the oil of soybeans. The soy wax is created by harvesting soybeans then cleaning, cracking, de-hulling, and rolling them into flakes. The oil then gets extracted from the flakes and hydrogenated. Soy wax is a good alternative to 100% paraffin wax because it is eco-friendly, renewable, sustainable, and carbon neutral.
What kind of fragrance oils do you use?
Our fragrance oils are phthalate free and most have a mix of pure essential oils sourced around the globe.
What is phthalate anyway?
The CDC defines phthalate as the following:
Phthalates are a group of chemicals used to make plastics more flexible and harder to break. They are often called plasticizers. Some phthalates are used as solvents (dissolving agents) for other materials. They are used in hundreds of products, such as vinyl flooring, adhesives, detergents, lubricating oils, automotive plastics, plastic clothes (raincoats), and personal-care products (soaps, shampoos, hair sprays, and nail polishes).Phthalates are used widely in polyvinyl chloride plastics, which are used to make products such as plastic packaging film and sheets, garden hoses, inflatable toys, blood-storage containers, medical tubing, and some children’s toys.So what makes them bad? They have the risk of damaging the reproductive system, kidneys, lungs, and liver.
Where are your products created?
All of our candles and diffusers are mixed and hand poured in our studio in Burlington, NJ.
What are your incense cones made of?
Our cones are all natural charcoal as they are derived from Joss Tree (Litsea Glutinosa) & Bamboo (Bambusa Arundinacea). Each cone is hand dipped and dried. When lit, the cone will burn for approximately 20 - 30 minutes. It is said the fragrance released from charcoal cones is a truer scent compared to wood punk incense.
Where are your products created?
All of our candles and diffusers are mixed and hand poured in our studio in Burlington, NJ.
SHIPPING
When will my order ship?
We ship within 7 days of your order. However, please send us a message if you need us to ship sooner than that.
Do you ship outside of the United States?
At the moment we unfortunately do not ship outside of the United States.
RETURNS & EXCHANGES
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@erinandavery.com. Please note that returns will need to be sent to the following address:
PO Box 1503, Burlington New Jersey 08016, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note for returns or exchanges, that is at no fault of ours, shipping cost must be covered by the customer.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@erinandavery.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WHOLESALE
Do you offer wholesale?
We are honored that you would consider carrying our products! Please fill out our short wholesale inquiry form here and we will be in touch!